FAQ

WHERE DO YOU SHIP FROM ?

Shenzhen China.

HOW MUCH IS SHIPPING? 

All shipping rates will vary depending on a few different factors.usually 5-10US$ approx.website will shows the information while you make the purchase.

HOW LONG DOES SHIPPING TAKE?

Our hours of operation for shipping are Monday through Friday, 9 a.m. to 6 p.m. PST, excluding weekends and major China holidays. Orders will ship 1-2 business days after you order. and delivered within 10-15days usually.Transit times will vary based upon a few different conditions, including but not limited to:Total distance between us and you,What delivery method you select.

HOW DO I TRACK MY ORDER?   

Please allow between 1-2 Business Days for your tracking number to update once you receive your tracking number by email.If you don't see the email in your inbox try checking your spam folder or contact us immediately.

I DIDN’T RECEIVE MY PACKAGE BUT MY TRACKING NUMBER SAYS IT WAS DELIVERED?

Please use the tracking number we provide to follow your order until it is delivered. Should you never receive your order, but the tracking number shows that it’s been delivered, please check with your mailman, neighbors or building manager/mail room, before contacting us. If you are still unable to locate the package, please reach out to us and we will file a claim. Based on the outcome of the claim, we may or may not be able to replace your order.

WHAT METHODS OF PAYMENT ARE ACCEPTED?

PayPal only at monment,we are working on opening more choices.thanks.

IF I HAVE AN ADDITIONAL QUESTION THAT THE FAQ PAGE WAS UNABLE TO ANSWER, HOW CAN I GET HELP? 

If we are unable to answer your question, please visit the contact us tab and provide us with the question and how we can assist you.  We will respond to the request within 24 hours during regular business hours. You may reach out to us directly at trulyheart2012@hotmail.com be sure to include your name, order number, and any other important information that will allow us to better serve your request.